Mar
3
2009
by admin on March 3, 2009
OK, OK… So how do I use body language to be a more effective communicator? Body language can be used for a number of powerful applications in communication and this boil down to how you or the other party is representing congruence in their/your own communication. There are three broad areas of classification where body language can be used for more effective communication: [amprotect=2, 3] Manipulation of information delivery – We can either erase, buffer or amplify the impact of information delivery, depending on how congruent our body language is with the message being delivered at the time of delivery. [...]
Mar
1
2009
by admin on March 1, 2009
Today we are going to finish our series by putting this knowledge into action for us. There are 2 active and 1 passive ways to implement values during the course of your effective communication. Passively: 1. Surveillance – You can simply keep an eye and ear out for values based content in someone’s speech. If you are talking to someone and they continue to talk about all of their wild adventures… It is safe to say that they value stimulation. Also, based on the Basic Human Values theory it is safe to say that they probably also value hedonistic and [...]
Mar
1
2009
by admin on March 1, 2009
In the recent past values were considered one of the key ingredients to a successful attempt at persuasion. If you knew and understood what someone’s values were, you could simply package your communication around them and presto… you had their button pushed. It would be great if that were so, but unfortunately (or maybe fortunately depending on how you look at it) the human brain is not so simple. The reality of the matter is that it takes quite a bit more to successfully persuade someone. That being said, values are an important, powerful and integral part to being able [...]
Feb
28
2009
by admin on February 28, 2009
Today we finish our 5 part post on questioning strategy and how it integrates into effective communication, so let’s get right into it… Leading – I would have to say that the Socratic style of questions is the most well known and famous style of questioning in existence today. Prosecutors, negotiators, politicians and business people will use this form extensively during the course of their careers. As a standalone, a leading question can be [amprotect=2, 3] any TYPE of question and you are free to use whatever type is necessary to lead the person along the predetermined path you have [...]
Feb
27
2009
by admin on February 27, 2009
In following post #2 in our questioning series that addressed why questions are generally superior to statements in a persuasion setting, let’s now talk about what questions can do to someone’s perspective exactly. There are 5 major functions that questions can serve during the course of a communication interaction. These functions are NOT exclusive to themselves either… A question can mix and match and employ any or most of them in a single phrase. I will provide a quick explanation and example for each. [amprotect=2, 3] 1. QUANTUM – Questions can offer a re-directing or quantum view of things. What [...]
Feb
26
2009
by admin on February 26, 2009
Questions are one of the most powerful forms of verbal communication that a person has at their disposal. When you are in situations where you want or need to persuade someone, the saying really is true “you get more flies with sugar”. Well, in the delivery section of your communication tool box, questions really are the proverbial “sugar”. Gentle, tactful and skillful persuasion via questioning is MUCH more effective than anything other method available to you. What about flattery you ask? What we are speaking about in this post is structure and form, not content. Flattery is content… But since [...]
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