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effective communication skills

OK, OK… So how do I use body language to be a more effective communicator? Body language can be used for a number of powerful applications in communication and this boil down to how you or the other party is representing congruence in their/your own communication. There are three broad areas of classification where body language can be used for more effective communication: [amprotect=2, 3] Manipulation of information delivery – We can either erase, buffer or amplify the impact of information delivery, depending on how congruent our body language is with the message being delivered at the time of delivery. [...]

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Incongruence literally means “not harmonious” per Webster’s dictionary (from incongruous). For our purposes this refers to the system of communication and the term system comprises many things… Language, content, abstraction level, tonality, etc… and last but certainly NOT least is body language. Let’s talk a bit further about how and where incongruity happens and how we vet this out… Incongruence/congruence in body language communication happens in five major categories: [amprotect=2, 3] Contextual – The surroundings including both physical and social/cultural. Historical – In reference to the person’s typical method of operation. Content – The actual subject matter and verbiage they [...]

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Imagine you’re having a conversation with someone and they ask you to tell them about the movie “Hitchcock” that you saw last week with Will Smith. For you to even begin your thought sequence, your mind wants to recall the name “Hitchcock” on the cover of the DVD box from Blockbuster. In order to do this, your eyes move up and to the right… What your eyes new position indicates is the initial activation, maintenance and transmission of the image of the DVD cover. Like any other time, when you are asked for information that requires the accessing of an [...]

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The term Eye Accessing Cues refers to the positioning of the eye balls in certain areas when “accessing” information internally. They are based on certain criteria that generally revolve around the VAK predicate system with the addition of a category for raw information. It has been a strong buzz term for years at this point and carries with it quite a bit of controversy. The picture to the left represents a right handed person and illustrates the layout of the cues. There are six access points and they include: Visual Construct – (Vc) Upper Left Visual Remembered – (Vr) Upper [...]

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Today we are going to finish our series by putting this knowledge into action for us. There are 2 active and 1 passive ways to implement values during the course of your effective communication. Passively: 1. Surveillance – You can simply keep an eye and ear out for values based content in someone’s speech. If you are talking to someone and they continue to talk about all of their wild adventures… It is safe to say that they value stimulation. Also, based on the Basic Human Values theory it is safe to say that they probably also value hedonistic and [...]

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OK, from the preceding post’s you are crystal clear on what values are and how to classify them. So no let’s talk a bit about what they do and how you can use them. Values have 3 major functions or roles that they play in the course of a person’s life: Motivators – induce valences or the linking of actions that a person will take in response to situations or scenarios. In other words they are a major factor in determining what someone will do in a given scenario… Fight, flight, talk, sit, plan, etc… Values will play a major [...]

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