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Tonality

Where Communication “Experts” Fail…

by admin on June 19, 2009

ARE THEY AN EXPERT OR NOT? This is a touchy subject as you can imagine… Why? Because I am going to blow the lid off of the communication, sales,  relationship and persuasion industries by saying what I am about to say. Now let me forewarn you, there may be a bit of an edge to the tonality of this writing. I may be blowing my horn a bit as well here so please give me a bit of room to run with this… This is a response to all of the email I get from dissatisfied people who have been [...]

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If you are going to effectively communicate with someone it is imperative that you ensure that they are both hearing and understanding what it is that you are saying. Unfortunately this is very difficult to know for two important reasons: 1. We have developed incredibly powerful subconscious and automatic social mechanisms that help us to facilitate the flow of conversation. Head nods, “uh-huhs” and “mmm’s” are a few of the automatic and more often than not, meaningless recognition gestures that we use. These types of gestures are generally for the purpose of buying time and keeping rapport while communication is [...]

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